UHK ∙ Students, IT Center, Employees ∙06/17/2026

Change in the procedure for receiving and processing internal DIT development requests

Author: Ing. Andrea Franková

The DIT internal development team has been facing a steadily increasing volume of operational, project, and development activities for some time now. It provides support for more than 50 internal applications, user support for external systems, integrations, digitization initiatives, and cybersecurity-related requirements. At the same time, the team is currently operating with reduced staffing.

How to Submit Requests

To ensure clear and efficient processing of internal development requests, please submit all bug reports, requests, and suggestions exclusively via the shared email inboxes:

For operational reasons, requests sent to team members’ personal email accounts or development requests made by phone will not be logged as of June 1, 2026, and we cannot guarantee that they will be processed.

Processing of Requests

Requests will be continuously evaluated and prioritized based on their impact on operations, security, and the scope of users affected.

Critical incidents, including serious system errors, and requests related to the fulfillment of legal and project obligations will be addressed with priority.

To facilitate faster evaluation and processing of requests, please provide the following information:

  • the name of the application or system to which the request relates (if applicable),
  • a brief and concise description of the problem or request,
  • steps to reproduce the problem, if known (in the case of a bug report),
  • a description of the expected and actual behavior,
  • information about the impact:
    • who is affected by the problem (a specific individual, a group, an entire faculty, or the entire university),
    • whether normal operations are prevented or restricted,
    • a brief description of the impact,
  • time constraints or ties to a project, event, or legislative obligation,
  • the name of the request owner (sponsor),
  • list of people to be informed about the progress or outcome of the request,
  • screenshots or other attachments, if they can help identify the problem or are part of the request.

The more precise the information provided in the request, the faster it can be evaluated, prioritized, and processed.

Purpose

The system for centralized management and tracking of requests was implemented with the following objectives:

  • to ensure greater clarity,
  • transparent prioritization,
  • effective use of available resources,
  • and continuity of support provided as part of DIT’s internal development.

Thank you.

DIT Development Team

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